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Terms & Conditions

Return & Shipping:

Karaoke Products: All products carry one year manufacture warranty. Open box items carry 90 day store warranty. Exchange within 30 days. We gladly exchange with exact model if products are found to be defective, return shipping label will be provided by Isingtec. For those who are not satisfied with the purchase, product exchange must be equal/greater in value. Refund within 14 days with a 25% restocking fee and customer pays for shipping both ways.  

Furniture: Isingtec won’t accept any return or exchange once the merchandises are delivered. For special custom-made order, a minimum 50% deposit is required to get production started. Due to the nature of a special custom-made order, the product is uniquely bound to the customer in terms of custom-measurement/dimension, colors, design, textures, and materials. A custom-order may work for one customer, but may not fit for others, hence all sales are final since the date the invoice is created. No refund, no exchange, no cancellation will be accepted. Custom-order usually takes from 4 to 12 weeks to be completed and delivered. We will try our best to ship your orders as quickly as possible, but for rare occasions, it may take up to 14 weeks due to extreme weather conditions, transit delays, harbor strikes... etc.

Appliances: No returns or exchange will be accepted on all appliances. Refrigerators, washers, dryers and ranges come with one year warranty from manufacturers. You must contact manufacturer directly for any defective items.  

Pedicure Chairs: Once the order is placed, Isingtec will not accept cancellation or returns. A minimum 50% deposit is required. All deposits are non-refundable. All pedicure chairs come with 1 year manufacture warranty (parts only). 

Massage chairs, personal massagers, infrared saunas: All sales are final! No exchange or return will be accepted. Saunas come with one year manufacture warranty except red cedar wood come with a 5 year warranty. Warranty covers only electrical components, heater, and workmanship. An extra 5 year warranty can also be purchased for the massage chairs through NSA.

Shipping: Small items are shipped via Fedex. Large items are shipped via truck freight. You have all the rights to inspect all the items before signing the delivery receipt. Once you sign the delivery receipt, Isingtec is not responsible for any damaged items.