Return, Exchange & Warranty Policy
1. Karaoke Products
Eligible karaoke products may be returned or exchanged within 30 calendar days from the date of delivery or customer pickup, subject to this policy.
Bose products are final sale and are not eligible for return or exchange, except where required by applicable law or an applicable manufacturer warranty.
Exchanges are permitted for products of equal or greater value. Customers are responsible for any price difference and applicable shipping, delivery, installation, or setup charges.
For returns, customers are responsible for all return shipping, pickup, and transportation charges.
2. Mattresses
Eligible mattresses may be returned or exchanged within 30 calendar days of the original purchase date.
All mattress returns and exchanges require prior approval and a valid Return Merchandise Authorization (RMA) issued by ISINGTEC.
Exchanges are permitted for products of equal or greater value. Customers are responsible for any price difference and applicable shipping or delivery charges.
For returns, customers are responsible for all return pickup, freight, and transportation charges.
Mattresses must be returned in acceptable condition. Mattresses with stains, odors, pet hair, excessive wear, contamination, damage, or other unsanitary conditions may be refused.
3. Massage Chairs
Eligible massage chairs may be returned or exchanged within 30 calendar days from the date of delivery or customer pickup.
All massage chair returns and exchanges require prior approval and a valid Return Merchandise Authorization (RMA) issued by ISINGTEC.
For voluntary returns or exchanges, customers are responsible for applicable shipping, freight, pickup, redelivery, packing, crating, and transportation charges.
Exchanges are permitted for products of equal or greater value. Customers are responsible for any price difference.
Warranty claims are handled separately under the applicable written warranty.
An approved RMA authorizes the return of the product but does not automatically guarantee a refund or exchange. Final eligibility is determined after inspection.
4. Furniture & Sofas
Furniture, sofas, sectionals, bedroom sets, dining sets, tables, chairs, cabinets, entertainment units, and other home-furnishing products are final sale after delivery or customer pickup, except where required by applicable law or an applicable written warranty.
Customers are responsible for verifying product dimensions, room measurements, doorway clearance, stairway clearance, elevator access, color, finish, configuration, and other applicable specifications before purchase.
Customers should inspect furniture upon delivery or pickup. Visible shipping damage, missing parts, incorrect merchandise, or significant cosmetic damage must be reported to ISINGTEC within 48 hours of delivery or pickup.
For freight deliveries, customers must note any visible damage on the delivery receipt or bill of lading before signing. Signing without noting damage may limit ISINGTEC's ability to file a claim with the carrier.
Natural variations in wood grain, stone or marble pattern, fabric texture, leather texture, color tone, finish, or other natural material characteristics are not necessarily considered defects.
Furniture that has been assembled, installed, modified, damaged after delivery or pickup, or used beyond reasonable inspection is not eligible for return or exchange unless otherwise required by law or covered by an applicable written warranty.
Delivery, assembly, installation, setup, haul-away, and other completed service charges are non-refundable except where otherwise required by law.
5. General Return Conditions
All eligible returns and exchanges are subject to the following:
The request must be made within the applicable return period.
Proof of purchase is required.
Products must be returned in substantially the same condition in which they were received.
All accessories, remotes, power cords, parts, manuals, promotional items, complimentary items, and bundled products must be returned.
Original packaging should be retained when reasonably necessary for safe return transportation.
Products showing excessive wear, abuse, misuse, unauthorized modification, contamination, or damage after delivery may be refused.
Returns of products purchased locally (showroom pickup or local delivery) are subject to a 20% restocking fee based on the original product purchase price.
Missing accessories, packaging, manuals, or non-essential components may result in a reasonable restocking or replacement charge of up to 20% of the original product purchase price, depending on the condition of the returned merchandise.
Promotional, complimentary, or bundled items must also be returned. Their reasonable retail value may be deducted from an approved refund if they are not returned.
Delivery, installation, assembly, setup, white-glove service, haul-away service, expedited shipping, and other completed services are non-refundable except where required by law.
6. Refunds
All returned merchandise is subject to inspection before a refund, exchange, or store credit is approved.
Approved refunds will be issued to the original method of payment whenever reasonably possible.
Please allow approximately 5β10 business days after inspection and approval for ISINGTEC to process an approved refund.
Additional processing time required by banks, credit card companies, financing providers, or payment processors is outside ISINGTEC's control.
If proof of purchase cannot be verified, eligible returns will receive store credit only.
7. Final Sale / Non-Returnable Items
Unless otherwise required by applicable law, the following are not eligible for return or exchange:
Bose products
Furniture and sofas after delivery or customer pickup
Open-box products
Clearance or closeout products clearly identified as final sale
Special-order or custom-order products
Products returned outside the applicable return period
Products materially damaged after delivery or pickup
Products showing misuse, abuse, contamination, or unauthorized modification
Products missing essential components
Massage chairs or mattresses returned without an approved RMA
Products clearly marked Final Sale at the time of purchase
Special-order or custom-order products are items not regularly stocked in ISINGTEC's showroom or warehouse that are ordered specifically for a customer, including items ordered in a customer-selected size, color, fabric, finish, or configuration.
Final-sale status does not eliminate any rights that cannot legally be waived.
8. Open-Box, Floor Model, Display, Clearance & Closeout Products
Open-box products are final sale and are not eligible for return or exchange, except where required by applicable law.
Open-box, floor-model, display, clearance, and closeout merchandise may show cosmetic imperfections, prior handling, prior display use, discontinued packaging, minor wear, or other disclosed conditions.
Known material cosmetic or functional conditions should be identified on the invoice or sales documentation when reasonably practicable.
If a product is sold AS IS or WITH ALL FAULTS, that condition should be clearly disclosed at or before the time of sale.
Any applicable written manufacturer or ISINGTEC warranty is governed by its own terms.
9. Order Cancellations
Orders may be canceled within 48 hours of purchase. After 48 hours, orders cannot be canceled. Once an order has been delivered or picked up, the return terms above apply.
10. Warranty
Return eligibility and warranty coverage are separate.
Warranty coverage varies by product, brand, model, and manufacturer. Customers should review the applicable written warranty for information regarding:
Warranty duration
Covered parts
Covered labor
Shipping responsibilities
Service procedures
Exclusions
Available remedies
Manufacturer warranties are governed by the manufacturer's written terms. Any separate written warranty provided by ISINGTEC is governed by the terms of that warranty.
Please refer to the applicable Limited Warranty for complete warranty coverage and service terms.
Product Safety & Incident Policy
1. Safe Product Use
Customers should use all products according to the manufacturer's instructions, operating manual, safety warnings, electrical requirements, weight limitations, and other applicable guidelines.
2. Product Safety Concerns
If a product operates unexpectedly, makes abnormal noises, produces unusual movement or pressure, overheats, develops an electrical issue, or otherwise appears unsafe, the customer should stop using the product and contact ISINGTEC promptly.
3. Repairs & Modifications
Customers should contact ISINGTEC before arranging repairs or modifications when requesting warranty service.
Unauthorized modification or repair may affect warranty coverage to the extent that the modification or repair caused or contributed to the reported problem and to the extent permitted by applicable law.
4. Injury or Property-Damage Reports
If a customer reports that a product may have caused personal injury or property damage, the customer should stop using the product where appropriate and preserve it in its current condition while the matter is being reviewed.
The customer should avoid repairing, modifying, dismantling, or disposing of the product unless necessary to address an immediate safety concern.
Customers should contact ISINGTEC promptly and provide the product model, serial number, invoice information, and a description of the reported incident.
5. Inspection & Evaluation
ISINGTEC may request photographs, videos, diagnostic information, remote troubleshooting, manufacturer evaluation, or technician inspection when reviewing a product concern.
Any inspection, troubleshooting, repair, or service provided by ISINGTEC does not constitute an admission that the product was defective when sold or delivered, or an admission of fault, causation, or liability regarding any reported injury, loss, or damage.
6. Product Information & Medical Claims
Customers should rely on manufacturer specifications, written manuals, safety instructions, and applicable written warranty documents.
ISINGTEC employees are not authorized to make medical diagnoses or guarantee that a massage chair or other consumer product will diagnose, treat, cure, or prevent a medical condition unless specifically supported by the manufacturer and applicable law.
Oral statements by employees do not modify a written manufacturer warranty or ISINGTEC written warranty unless confirmed in writing by an authorized ISINGTEC representative.
7. Fraud & Policy Abuse
ISINGTEC reserves the right to refuse a return, exchange, refund, or warranty request where permitted by law if there is credible evidence of fraud, intentional misrepresentation, product substitution, serial-number alteration, intentional damage, fraudulent payment activity, or material abuse of this policy.
8. Applicable Law
Nothing in this policy is intended to waive, restrict, disclaim, or eliminate any consumer right, warranty, remedy, or liability that cannot legally be waived or restricted.
If any provision of this policy is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact ISINGTEC
To start a return, exchange, or RMA request, call (214) 703-5400 or email contact@isingtec.com.
NHIP SONG MUSIC (dba ISINGTEC) 3112 N Jupiter Rd #110, Garland, TX 75044 Phone: (214) 703-5400 Email: contact@isingtec.com Website: isingtec.com