Dormir Arezzo 10" Extra Firm Italian Mattress
Dormir Arezzo Extra Firm 10" Italian Mattress
Dormir is pleased to offer you a prorated limited warranty against defects in workmanship and/or materials - other than fabric or handles if featured on the product - excluding the specific limitations set forth below. If identical materials are not available at the time of repair or replacement services, Dormir may substitute materials of comparable quality. The mattress MUST be used at all times in conjunction with a rigid, firm, non-spring foundation, such as a slatted/grid top bed base, Dormir foundation or similar hard surfaces, which guarantee adequate center support and aeration.
DO NOT USE A BOX SPRING FOUNDATION OR FOUNDATIONS WITH INADEQUATE CENTER SUPPORT, AS THEY ARE LIKELY TO CAUSE DEFECTS IN THE MATTRESS WHICH ARE NOT COVERED UNDER THIS WARRANTY.
EXCLUSIONS FROM COVERAGE
This limited warranty shall NOT apply in the following circumstances: 1. Wear and tear of the Product due to normal use; 2. If the Product is found to be unsanitary, dampened, burned, cut, stained and/or soiled; 3. If the Product is used without proper foundation and/or inadequate center support; 4. Defects or damages resulting from accident, misuse, abuse, neglect, unusual physical stress, alteration, improper operation, maintenance, handling of the Product; 5. If the Product has any damage to the outer fabric of the cover, including wear and tear; 6. If the Product is used for commercial purposes (including, but not limited to, hotels, motels or institutional facilities), unless designed and built for commercial use; 7. If the Product was exposed to hot or cold temperatures, wet environments, inappropriate climate conditions, including but not limited to, rain and humidity; 8. Discoloration or other cosmetic changes; 9. If the Product was repaired by third parties not authorized by Dormir; 10. Product failure caused by factors other than defective workmanship or material. In addition to the foregoing, this limited warranty shall not apply to: (a) Body impressions, which are a normal occurrence in a sleep set and indicate that the upholstery layers are performing as they were designed to do by conforming to the body’s individual contours. Such compressions are natural and are not considered structural or design defects, and therefore are NOT covered under the warranty; (b) A normal increase in the softness of the foam which does not affect the pressure-relieving qualities of the mattress; (c) A decrease in thickness or volume up to 2” for mattresses with covers quilted in natural fiber, since natural fiber tends to flatten down with time and usage or as a result to vacuum packing the mattress before shipping; (d) Handles, if present in the product; (e) Indentation NOT greater than one and one quarter inches (1 1⁄4”); (f) Comfort preference; (g) Transportation and inspection costs; (h) Product purchased from unauthorized retailer or dealers; (i) If the original purchaser does not present proof of purchase which shows date, place and price of purchase of the Product; (l) Pillows and other products not listed in this warranty.
PRORATED WARRANTY SCHEDULE:
FIRST 10 YEARS Full Warranty
11TH YEAR____Replacement Value: Maximum of 50% of the purchase price of the mattress**
12TH YEAR____Replacement Value: Maximum of 45% of the purchase price of the mattress**
13TH YEAR____Replacement Value: Maximum of 40% of the purchase price of the mattress**
14TH YEAR____Replacement Value: Maximum of 35% of the purchase price of the mattress**
15TH YEAR____Replacement Value: Maximum of 30% of the purchase price of the mattress**
16TH TO 20TH YEAR____Replacement Value: Maximum of 25% of the purchase price of the mattress**
** Replacement Value is applied toward the Manufacturer’s suggested retail price (MSRP) of the replaced mattress.
HOW TO REQUEST SERVICE UNDER THIS LIMITED WARRANTY
1. Contact the authorized retailer from whom you purchased the Product. If your authorized retailer is unavailable, contact Dormir at the address below; 2. Send to the authorized retailer copies of the following documents: (i) Proof of purchase of the Dormir Product which shows date, location and price of purchase of the Product; (ii)For further information regarding this limited warranty contact: Dormir: 3050 Biscayne Blvd, Ste 200 Miami, FL 33137 Phone: +1(888)381-8481 Fax: +1(786)221-1800
Before any repair or replacement service is performed, the authorized retailer or Dormir may cause an inspection to assess the defect of the Product.